Refunds & billing support — clear and simple

This Refund Policy (“Policy”) describes how refund-related requests are handled when you use the Optimumm Tv website or contact us for plan information, availability checks, installation scheduling, or support. This Policy should be read together with our Terms & Conditions and Privacy Policy.

1) Scope

Optimumm Tv provides plan guidance, availability checks, and customer support assistance. In many cases, monthly service billing and refunds/credits are processed by the service provider for your area. This means that:

• We can help you review charges, understand fees, and submit a request.
• Final decisions for refunds/credits may be made by the billing entity (provider/payment processor), depending on your account.

2) Refund eligibility (general guidance)

Refunds or credits (when applicable) are generally considered for situations such as:

• Duplicate charges or obvious billing errors
• Incorrect plan charges (wrong package/speed compared to confirmed order)
• Service not activated after a confirmed order (case-by-case)
• Cancelled installation within the allowed window (if a refundable fee was paid)

2.1 Non-refundable items (common examples)

Depending on provider rules and your account, some items may be non-refundable, including:

• Regulatory recovery, taxes, government fees
• Broadcast TV / regional sports fees
• Usage-based or pay-per-view purchases
• Third-party app subscriptions or streaming platform charges
• Installation charges after a completed service visit (unless otherwise required by law)

3) Billing disputes & corrections

If you believe there is an incorrect charge, contact us as soon as possible. To help resolve it faster, please have:

• Account holder name and service address
• Billing statement screenshot or date/amount of the charge
• Order confirmation details (if available)
• Description of the issue (what you expected vs what you were charged)

If an error is confirmed, we will assist you in requesting a correction, credit, or refund where applicable.

4) Installation/activation issues

If installation was scheduled but service is not activated or the visit was not completed, contact us. Depending on the situation, we may:

• Reschedule installation
• Escalate activation issues
• Request a credit/refund for fees that may be eligible

5) Equipment & related fees

Modems, routers, set-top boxes, and other equipment may carry rental, replacement, or return fees. Equipment-related refunds/credits (if any) depend on return status and provider policies.

6) Processing timelines

If a refund is approved, processing time depends on the payment method and the processing bank. Typical timelines may range from 3–10 business days, but can vary.

Credits may appear as a statement adjustment instead of a payment reversal.

7) How to request a refund review

1. Call us at +1 888 560-8052 or use the Contact page.
2. Share your service address and the billing concern details.
3. We will review the information and guide next steps (correction/credit/refund request where applicable).

8) Chargebacks

If you initiate a chargeback with your bank, the dispute may take additional time to resolve and may limit our ability to process a separate refund at the same time. We recommend contacting us first so we can attempt to resolve billing issues quickly.

9) Changes to this Policy

We may update this Refund Policy from time to time. When we do, we will update the “Last updated” date on this page.

10) Contact

For refund-related questions, contact:

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Disclaimer: This page is a general template and does not constitute legal advice. Please review and adapt it to your actual billing/refund processes and applicable laws.