Availability
Availability & ZIP checks
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Services, promos, and channel lineups vary by address. Start here if you’re unsure what’s available.
Use the ZIP checker on the site (or call us). We’ll confirm which services (Internet, TV, Home Phone) and which tiers are available at your address.
Service availability depends on local infrastructure and regional offerings. Promotions, speed tiers, and TV lineups can differ by neighborhood.
In many cases, yes. We’ll check the new address and confirm which services and tiers are available there. Call +1 888 560-8052 for assistance.
Setup time depends on the service and your location. Once we confirm availability, we’ll guide you through next steps and scheduling options.
Internet
Internet questions
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Speed, Wi‑Fi coverage, streaming and gaming performance.
Consider how many people stream at once, how many devices you have, and whether anyone games or works from home. We’ll recommend the best tier available in your ZIP.
Start with router placement (central, elevated, away from thick walls). If you have a larger home, ask about Wi‑Fi extenders or mesh solutions depending on what’s available in your area.
Both matter, but latency (ping) can be more important for competitive gaming. A higher tier can help if multiple people stream while you play. We’ll recommend a tier based on your household usage.
Policies can vary by location and plan. Check availability for your ZIP or call us to confirm plan details.
Cable TV
Cable TV questions
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Channel lineups, sports add-ons, DVR and equipment basics.
Yes. Local channels, regional sports, and available packages can differ by ZIP. We’ll confirm your lineup after an availability check.
In many areas, yes. Add-ons depend on your package and local availability. We’ll show options once we confirm your ZIP.
DVR options depend on your TV package and equipment availability in your area. Ask us during signup and we’ll confirm what’s possible.
Multi-room setups are possible in many cases and may require additional equipment. We’ll guide you based on your home and local availability.
Bundles
Bundles questions
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Bundle options, upgrades, and what to expect.
Bundles can offer better value in many areas and simplify billing. Final pricing depends on your ZIP and available promotions.
Yes. Many customers choose TV + Internet. Availability depends on your ZIP and local service options.
In many cases, yes. If additional services are available in your area, you can often upgrade to a bundle later. Ask us to review your options.
Call us at +1 888 560-8052. We’ll help you compare options and confirm changes based on availability.
Home Phone
Home Phone questions
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Number transfer, calling features and setup guidance.
In many cases, yes. Number transfer (porting) depends on your current provider and local eligibility. We’ll guide you through the steps.
Features vary by plan and location. Common options may include caller ID, voicemail, call waiting and forwarding. We’ll confirm what’s available in your area.
Setup depends on your available equipment and local service options. After we confirm availability, we’ll guide you through the next steps.
Equipment
Equipment & setup
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Routers, modems, TV boxes and home optimization.
Internet service typically requires a modem and a router/Wi‑Fi solution. Equipment options vary by plan and location. We’ll confirm what you need during signup.
Installation options depend on your address and the services you choose. We’ll guide you through the best setup option after confirming availability.
Place your router centrally, keep it elevated, and avoid closets or thick walls. If coverage is still weak, consider mesh/extenders depending on what’s available for your plan.
Billing
Billing & account
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Statements, fees, promos and payments.
Depending on location and services, bills may include taxes, regulatory charges, and certain TV-related fees (e.g., broadcast or regional sports). We’ll help explain what applies to your area.
After a promo ends, standard rates may apply. We recommend checking current offers in your area and asking about the best options before your promo changes.
Call us at
+1 888 560-8052. We’ll guide you based on your account and availability in your area.
Support
Support & troubleshooting
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Quick steps before calling—and how to reach us.
Try restarting your modem/router (unplug 30 seconds, plug back in). Check cables and lights. If the issue continues, call +1 888 560-8052 and we’ll help you troubleshoot.
If you use a TV box, try restarting it and checking connections. If you’re streaming, restart the device and confirm your internet connection is stable.
Call
+1 888 560-8052. We’ll route you to the right help based on your ZIP and service type.