Your privacy matters

This Privacy Policy (“Policy”) describes how Optimumm Tv (“we,” “us,” “our”) collects, uses, discloses, and protects information when you (1) visit our website, (2) call or contact us, or (3) request service availability, packages, installation, or support (collectively, the “Services”).

1) Scope

This Policy applies to information we collect through our website and communication channels (phone, forms, or messages). It does not cover third-party websites, apps, or services that may be linked from our site. We encourage you to review the privacy practices of any third-party site you visit.

2) Information we collect

2.1 Information you provide

• Contact details such as your name, phone number, email address.
• Service location details such as ZIP code and address to check availability and schedule service.
• Account/service needs such as preferred packages, speed needs, channel preferences, and support details.
• Communications such as messages or call notes when you contact support.

2.2 Information collected automatically

• Device and browser data (IP address, browser type, device identifiers, language settings).
• Usage data (pages viewed, time spent, clicks, referring/exit pages).
• Approximate location based on IP address (not precise GPS location).

2.3 Information from others

We may receive information from service providers that support website hosting, analytics, advertising, and customer support operations. We use this data only as needed to provide and improve the Services.

3) How we use information

• Provide Services (check availability, recommend packages, schedule installation, support requests).
• Communicate with you about your request, updates, confirmations, or support.
• Improve our website by analyzing performance and user behavior.
• Prevent fraud and abuse, secure our site, and protect users.
• Marketing (where permitted), such as promotional messages, service updates, or relevant offers.
• Legal and compliance obligations and to enforce our policies.

4) Cookies & tracking technologies

We use cookies and similar technologies to operate our website, remember preferences, understand traffic, and improve performance. Cookies may be set by us or by third-party partners (e.g., analytics providers).

4.1 Types of cookies

• Essential – required for basic website functionality.
• Performance/Analytics – help us understand how the website is used.
• Functional – remember choices (when available).
• Advertising – measure ad performance and show relevant ads (when used).

4.2 Your cookie choices

You can manage cookies through your browser settings. If you disable cookies, some site features may not work properly. If you use a cookie banner/consent tool, it can provide additional controls.

5) Sharing & disclosures

We may share information in the following situations:

• Service providers that perform services for us (hosting, analytics, customer support tools).
• Business operations such as maintaining records, handling requests, and improving service quality.
• Legal when required by law, regulation, subpoena, or similar legal process.
• Protection to prevent fraud, enforce policies, and protect rights, safety, and security.
• Business transfers (merger, acquisition, or sale of assets), subject to appropriate safeguards.

5.1 No sale of sensitive personal information

We do not sell sensitive personal information (e.g., precise location, government IDs, financial account credentials). (Adjust if your business model differs.)

6) Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We encourage you to use caution and protect your accounts and devices.

7) Your choices & rights

Depending on where you live, you may have rights regarding your personal information, such as access, correction, deletion, or opting out of certain processing.

7.1 Marketing communications

You can opt out of marketing communications by following the instructions in the message, or by contacting us. Even if you opt out, we may still send non-marketing messages related to your service requests or support.

7.2 Do Not Track

Some browsers offer “Do Not Track” signals. Our website may not respond to all DNT signals consistently because standards vary.

7.3 State privacy rights (example: California)

If you are a resident of certain states, you may have additional rights. To submit a request, contact us using the details below. We may verify your request before responding.

8) Data retention

We retain personal information only as long as needed for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the information and the purpose.

9) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take appropriate steps.

10) Changes to this Policy

We may update this Policy from time to time. When we do, we will update the “Last updated” date and post the updated Policy on this page. If changes are material, we may provide additional notice where required.

11) Contact

If you have questions about this Privacy Policy or our privacy practices, contact:

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Disclaimer: This page is a general template and does not constitute legal advice. You should review and adapt it to your actual data practices, tools, and applicable laws.