Start with quick fixes, setup guides, and billing help. If you want a real person, call +1 888 560-8052.
Jump to the most common questions and guides.
Safe, simple steps that solve most common issues.
Unplug modem/router (and TV box if needed), wait 30 seconds, plug back in. Give it a few minutes to reconnect.
Ensure cables are tight. If you have a splitter, try a direct connection. For TV “no signal”, verify HDMI input.
Try one phone/laptop near the router. If it works there but not elsewhere, it’s likely a Wi‑Fi coverage issue.
Place the router central and elevated. Avoid closets and thick walls. Ask about mesh/extenders if needed.
Power off the TV box, wait 20 seconds, power on. If channels are missing, refresh the guide after reboot.
If your bill changed, it may relate to taxes/fees or promo periods. Call us with your ZIP and details for the fastest answer.
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Short answers, written for real people.
For the fastest support, have your ZIP code ready and tell us which service you’re using (Internet, Cable TV, Home Phone, or Bundle).
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