Our Commitment to User Privacy and Data Protection

1. Types of Information We Collect

We only collect information that you voluntarily choose to provide to us when contacting our support or guidance team, alongside standard anonymized technical metrics:

• Voluntary Contact Information: When you submit a question via our contact form or send an email, we may collect your name, email address, telephone number, preferred contact method, and the descriptive message or inquiry category you supply.
• Automated Technical Data: Like most modern websites, our web servers automatically log non-personally identifiable technical details, including Internet Protocol (IP) addresses, browser type, operating system version, referring URLs, timestamps, and page interaction metrics.
• Non-Collection of Financial Credentials: We explicitly prohibit and refrain from collecting Social Security Numbers, banking credentials, credit card details, or telecommunication account PINs. Any such data entered into inquiry forms is rejected or deleted immediately.

2. How Your Information Is Utilized

Any information collected through OptimummTv is utilized strictly for legitimate informational and operational purposes, specifically:

• To respond promptly and accurately to your inquiries regarding billing walkthroughs, diagnostic checklists, or customer service guidance.
• To analyze site traffic, popular content pathways, and user engagement so we can improve article clarity and website navigation.
• To detect, prevent, and mitigate security threats, fraudulent activities, spam submissions, or unauthorized access attempts against our website infrastructure.
• To maintain full compliance with applicable state and federal digital privacy laws.

3. Cookies and Tracking Technologies

OptimummTv may utilize basic session cookies and aggregated analytics tools to enhance your browsing experience. Cookies are small text files placed on your device to store user preferences and record aggregate usage statistics.

You retain full control over your cookie settings through your web browser configuration. You may adjust your browser preferences to reject all cookies or to alert you when a cookie is being set. Please note that disabling essential cookies may slightly alter your browsing experience on our platform.

4. Third-Party Links & Data Disclosures

We do not sell, rent, lease, or monetize your personal contact information to third-party marketing companies or data brokers under any circumstances.

We may only share information with trusted third-party technical vendors (such as secure email delivery services or web hosting providers) who are legally obligated to keep your data confidential and secure. Furthermore, our website contains external hyperlinks to official telecom provider portals and regulatory resources; once you click an external link, you are governed by the destination domain's privacy policy.

5. Data Security & Storage Standards

We implement robust technical and procedural safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. Communications through our website utilize industry-standard Transport Layer Security (TLS/HTTPS) encryption. Despite our rigorous protections, no internet transmission method is 100% impenetrable; therefore, we reiterate that visitors should never send private financial credentials across online forms.

6. Your Privacy Rights & Contact Channel

Depending on your geographic jurisdiction (such as California under the CCPA or similar state privacy frameworks), you may have the right to request access to the information we hold about you, request corrections, or ask for deletion of your submitted inquiry data.

To exercise any of these privacy rights or submit privacy-related questions, please contact our Data Protection Coordinator:

Email: verify@optimummtv.com
Telephone: 1(888) 279-1450
Mailing Address: OptimummTv Data Privacy Department, CT / NJ / NY Region